Legal

Billing & Refund Policy

Effective date: July 31, 2026 · Last updated: July 31, 2026

This policy explains how Luixifer LLC bills for its services, how cancellation works, and when fees are refundable. It forms part of our Terms of Service. We sell professional services — people's time and expertise — so our refund terms are built around a simple principle: you should never pay for work we haven't done, and we don't refund work we have done properly.

1. Overview

Service	Billing	Cancellation	Refundable?
Monthly retainers (paid media, creative, CRO programs)	Monthly, in advance	30 days' written notice, any time	Unused notice-period fees — see 5.2
One-time projects (tracking setup, landing pages, audits)	50% at kickoff, 50% at delivery	Any time before completion	Fees for work not yet performed — see 5.3
Advertising spend	Billed by ad platforms directly to you	Per platform terms	Not ours to refund — see 3

2. How we bill

• Flat fees, agreed in advance. Every fee is stated in your signed statement of work before any work begins. We do not charge a percentage of advertising spend, and we do not bill hourly overages or "surprise" line items.
• Retainers are invoiced monthly in advance, on or around the same date each month, and cover the services listed in your statement of work for that month.
• One-time projects are invoiced 50% at kickoff and 50% at delivery, unless your statement of work sets out different milestones.
• Invoices are payable within 14 days, itemized, and sent to your billing email. You will never be charged without an invoice that says exactly what the charge is for.

3. Advertising spend

Advertising budgets are paid by you directly to the advertising platforms (Meta, Google, TikTok and others) using your own payment methods on your own ad accounts. Ad spend never passes through Luixifer LLC — we never hold, collect or transmit your advertising budget, and our invoices never include it.

Because ad spend is billed by the platforms, refunds of ad spend (for example, for accidental overdelivery or platform errors) are governed by each platform's own terms. If a platform billing error occurs while we manage your account, we will prepare and pursue the platform credit request on your behalf at no charge.

4. Cancellation

4.1 Monthly retainers

Either party may cancel a retainer at any time with 30 days' written notice (email to support@luixifer.com is sufficient). There are no long-term contracts, no minimum commitments beyond the notice period, and no cancellation fees. During the notice period we continue delivering the service as normal and prepare an orderly handover: removing our access, transferring documentation, and walking your team or successor agency through the account.

4.2 One-time projects

You may cancel a one-time project at any time in writing. You pay only for work performed up to the effective cancellation date; anything already paid beyond that is refunded per Section 5.3.

4.3 Our right to cancel

We may end an engagement with the same 30 days' notice, or immediately where continuing would require us to violate law or advertising-platform policy. If we cancel without cause, we refund any fees paid for services not yet delivered — including the remainder of a prepaid month, without deduction.

5. Refunds

5.1 The principle

Fees pay for professional services — strategy, media management, creative production, analysis. Once that work has been performed, the fee for it is earned and non-refundable, regardless of campaign outcome: advertising results depend on factors beyond any agency's control, and we do not sell guaranteed outcomes (see our Terms, Section 13). What we do guarantee is the quality of the work itself — see 5.4.

5.2 Retainer refunds

If you cancel mid-month, your prepaid month is not refunded, but service continues through the end of the paid period plus the notice period. If we cancel without cause, or if we materially failed to deliver the month's contracted services, we refund the unearned portion of the prepaid fee on a pro-rata basis within 10 business days.

5.3 Project refunds

If a one-time project is cancelled before completion, we calculate the value of work performed to date against the project milestones and refund the difference between that value and what you have already paid, within 10 business days. Kickoff payments for projects where no work has begun are refunded in full.

5.4 Quality guarantee

If any deliverable does not materially conform to the agreed scope, tell us within 30 days of delivery and we will re-perform the work at no charge. If we cannot cure a material deficiency after a reasonable opportunity, we will refund the fee attributable to the deficient deliverable.

5.5 How refunds are paid

Approved refunds are issued to the original payment method within 10 business days of approval. If the original method is unavailable, we will agree an alternative with you in writing.

6. Billing questions & disputes

If anything on an invoice looks wrong, contact us before paying — or before initiating a chargeback — and we will walk through it line by line. We respond to billing inquiries within two business days and resolve legitimate billing errors immediately with a corrected invoice or credit. Undisputed portions of an invoice remain payable while a specific line item is under discussion.

7. Payment methods & currency

We invoice in U.S. dollars. Accepted payment methods are stated on each invoice (typically bank transfer / ACH and major cards via our invoicing provider). We never ask for payment by gift card, cryptocurrency to unverified wallets, or any method not stated on an official invoice — if you receive such a request appearing to be from us, treat it as fraudulent and call us at +1 (229) 517-7880.

8. Contact

For anything billing-related:

• Email: support@luixifer.com (subject: "Billing")
• Phone: +1 (229) 517-7880, Monday–Friday, 9:00–18:00 Mountain Time
• Mail: Luixifer LLC, Colorado, United States